At Caterman, we go far beyond just striving for great food and service for our clients. Equipped with an ISO 22000 certification, we are into the business of empowering people to make healthier and better decisions, enriching and nourishing their lives and the lives of those around them. At 800+ employees in India, our actions as a company have a significant impact on the livelihoods of a lot of people and we accept this responsibility very seriously.
Our processes, operations and services are driven by the values of respect, integrity and responsibility. Whether it be a relationship with a client, a vendor or a staff member, our mission of maintaining these values is one we strictly abide by every single day. Through continuous investment of time and resources into our Corporate Responsibility initiatives and programmes, we ensure that we never lose sight of what is right.
Community Service: India is one of the highest ranking countries in the world for the number of children suffering from malnutrition. The promise of a warm, tasty and nutritious meal served daily can completely transform the life of a child and empower them to grow healthier and learn better. By partnering with the Shri Ram School and their Balwadi Program, we serve 190+ hot, fresh and healthy meals to under-privileged children every evening.
Hygeine and Safety: The health and safety of our clients and staff is a responsibility we take very seriously. Through a highly qualified Safety, Quality and Hygeine team, regular audits, SOPs, highly vetted processes, reports etc. we maintain the highest level of confidence in the health and safety in our kitchens and dining halls.
Waste Control and Minimization: Waste creation and generation is a tragic problem that plagues the global food industry. When preparing food in bulk, it is integral to calculate quantities effectively in order to minimize waste. Using a proprietary database based on historical trends, the chefs at Caterman are able to predict consumption patterns across our sites thereby minimizing the wastage in food production. By buying in bulk packaging and separating biodegradable and non-biodegradable waste, we do our best to control, minimize and sort our waste effectively.
Employee Training & Development: All our 800+ employees across all our units are regularly part of training and development programs focussed on integral aspects of our operations and how they relate to phenomena that are occurring in the world around us. Employees are trained on everything ranging from communication skills to climate change, thereby enabling us to build a better workforce and better individuals in society.
Diversity and Inclusion: At Caterman, we are committed to supporting diversity and creating an inclusive culture. We recognize the potential that all people bring in to the workplace regardless of age, gender, disability, race or religion.
As part of that philosophy, we believe that every employee has the right to be treated with respect and dignity throughout their employment with Caterman and not to be discriminated against. We have a zero tolerance attitude to bullying, harassment or victimisation of any kind and constantly strive to make Caterman the best catering company to work for.
Client Satisfaction: Keeping our clients happy and satisfied is of utmost importance to us. Through a highly experienced team of site specific managerial staff, we aim to maintain an ongoing dialogue and personal connection with all our clients and customers. We regularly communicate with clients regarding menus, taste preferences, hygiene, services etc. Additionally, using a robust criteria-based feedback mechanism, we are able to quantify client experiences and preferences enabling us to make better strategic experiences thereby maximizing client satisfaction.